Refund policy
Welcome to our Returns and Refund Policy section.
At Daiane Bobbin Lace, we strive to ensure customer satisfaction by offering high-quality products and exceptional customer service. We understand that return needs may still arise.
Returns for Physical Products
Return Period
We accept returns for physical products within 14 days of the delivery date.
Return Conditions
Products must be returned in the same condition as received, unused, and in the original packaging. Products showing signs of use or damage will not be accepted for return.
Return Procedure
Contact us at info@daianebobbinlace.com or via phone or WhatsApp at +39 351 617 6222 within 14 days of delivery to initiate the return process. We will provide detailed instructions on how to return the product.
Shipping Costs
Return shipping costs are the responsibility of the customer as per current regulations.
Returns for Digital Products
No returns or refunds are available for digital products once downloaded. Please contact us with any questions or clarifications before making a purchase or before downloading.
Refunds
Refund Method
Once the return is received and inspected, we will notify you via your preferred communication method (email, phone, or WhatsApp) regarding the approval or rejection of the refund.
If approved, the refund will be processed and automatically credited to your credit card or original method of payment. The time to receive the refund may vary depending on the payment method used.
Refund Timing
The refund timing can vary based on the payment method used. Daiane Bobbin Lace commits to promptly initiating the refund process (within 1 working day) but has no control over the timelines of banking and credit institutions.
If you have not yet received the refund, please check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
If you have completed all these steps and still have not received the refund, contact us via email at info@daianebobbinlace.com or via phone or WhatsApp at +39 351 617 6222.
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately via email at info@daianebobbinlace.com or via phone or WhatsApp at +39 351 617 6222 with details of the issue.
We are committed to resolving the issue as quickly and efficiently as possible.
Contact Us
For any questions regarding our returns policy, you can contact us at:
Email: info@daianebobbinlace.com
Phone or WhatsApp: +39 351 617 6222
Thank you for choosing Daiane Bobbin Lace!
Daiane